4+ mon, 2+ week ago   (598+ words) When it comes to artificial intelligence projects — even amid challenges related to staffing, power, and cooling — enterprises still have aggressive plans for growth, according to a Deloitte survey of 515 IT and business executives conducted in Q4 2025. Respondents, all from companies with…...

5+ mon, 3+ day ago   (1292+ words) Microsoft CEO Satya Nadella raised some eyebrows recently when he predicted that traditional business applications will “collapse” in the agentic AI era. Investor concerns that agentic AI could disrupt the enterprise software market came to a head in early February…...

5+ mon, 2+ week ago   (596+ words) Salesforce AI Research today showcased the three major agentic AI trends it predicts will shape AI in the enterprise through 2027. It also announced AI Foundry, a new initiative shaped by those trends and geared toward helping enterprises move from model-level…...

5+ mon, 3+ week ago   (248+ words) For most of my career as a customer experience (CX) executive, every major shift has followed the same pattern: Early hype, loud skepticism, uneven execution — and then, quietly, a moment when the industry realizes there is no going back. Autonomous CX…...

7+ mon, 3+ week ago   (210+ words) For decades, the IT operations manual was a dense, 50-page PDF — a document designed by humans, for humans, and usually destined to gather digital dust until an audit required its retrieval. But as we enter 2026, the traditional standard operating procedure…...